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We are MyoMaster, one of the fastest growing wellness brands in the UK. We are building the Home of Human Optimisation. Our mission is simple - help people unlock their greatest performance every single day.
Our cutting-edge wellness and recovery tools are trusted by elite professionals and home users alike. Think Carlos Alcaraz, Max Verstappen, Adam Peaty and thousands of everyday people.
We started the brand at our kitchen table four years ago and are now one of the UK fastest growing private companies. We are now backed by Google and a host of elite athletes and entrepreneurs and had a viral appearance on Dragons’ Den last year.
We are a small group of hungry, motivated individuals who want to build a category defining business. Now is an incredible time to join as you will be one of the people who really help to shape the growth of this company.
The Role:
We’re looking for a proactive, empathetic and highly organised Customer Love Lead to take charge of our customer experience. This is a pivotal role at the heart of MyoMaster, ensuring our customers feel supported, heard and valued from the moment they buy – and beyond. This role sits at the heart of the business, between marketing, product and operations.
Key Responsibilities:
* Customer Support: Respond to incoming customer enquiries via phone ensuring timely and effective resolution of issues
* Post-Purchase Experience: Own the customer journey after purchase – from tracking orders and delivery updates to guiding customers on how to get the most out of their MyoMaster product
* Use feedback to improve the team: Proactively identify and escalate product or service issues to the wider team, so that we can constantly improve as a business
* Community Engagement: Reply to customer comments and DMs across social platforms, ensuring every interaction reflects our brand voice and mission
* Customer Happiness: Actively look for ways to surprise, delight, and retain customers – from sending personalised messages to flagging opportunities for loyalty rewards or content
* Process Optimisation: Help shape and improve customer service processes, FAQs, and knowledge bases to reduce friction and enhance experience
* Product Feedback: Gather insights from customer interactions and relay key trends or suggestions to the product and marketing teams
What We’re Looking For:
* 2+ years in customer success, support, or community management (eCommerce or wellness brand experience a plus)
* Excellent written and verbal communication skills and relationship building
* A calm, solutions-focused mindset – especially under pressure
* Tech-savvy – experience using platforms like Shopify, Gorgias/Zendesk, or similar tools
* Empathy, initiative, and a genuine passion for helping people
* Bonus: Experience working in a high-growth DTC brand, or a personal passion for fitness or wellness
Interview Process:
Our aim is to keep the interview process as enjoyable and straightforward as possible, it will consist of the following stages:
* Interview Round 1: Introductory chat with Lottie (CEO) - 30 min video call
* Take Home Task: 1 hours
* Final Round: Present back the task to Lottie and Joe (Founders) - 1 hour in person at MyoMaster office
The Benefits:
* £32k + one months salary OTE bonus
* 25 days holiday + Bank Holidays
* Weekly team workouts during work hours
* Free MyoMaster products
* An in office health bar
Location:
This role will be in our office just outside of Richmond - four days per week with one day working from home.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Wellness and Fitness Services
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