It service manager

Job Description

IT Service Manager

The Role

This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services.

This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly.

As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders.

You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes.

This role is subject to a standard DBS check.

About You:

• You will have experience and knowledge of utilising ITIL best practice.
• You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels.
• You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality.
• You will have proven experience in managing SLA’s and KPI’s to ensure consistent, high quality service delivery.
• Additionally, you will have the willingness to continue learning and developing to succeed in this role.

About Us

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

As part of our team, you’ll enjoy:

• Salary of £30,000 to £33,000 per annum.
• Company Profit Share (first £3,600 is tax free (eligibility criteria apply)).
• Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays.
• Birthday as additional paid leave (eligibility criteria apply).
• Ongoing training and support.
• Private Medical Insurance (including dental cashback) following successful completion of probation.
• Hybrid working (following successful completion of probation).
• Fresh fruit, the occasional pizza and a posh coffee machine!

To Know Before Applying

Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.