Customer Services Advisor
Burton On Trent - Hybrid Working + Flexible Hours
£24'000 rising to £25'000 after 6-month probation period
35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm
25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more!
This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members.
This could be your next career move?
Delivering exceptional customer service through email correspondence.
Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
Taking ownership of individual enquiries and requests using a ticketing system.
Taking ownership of individual tickets and ensure timely resolutions
Collaborating with a small team to manage a high volume of email communicationsYou will have the opportunity to use your following competencies in this role:
Process-driven - You enjoy working methodically and efficiently, following clear systems and procedures.
Detail-oriented - You spot errors easily, write clearly, and take pride in delivering accurate, high-quality work.
Resilient - You're calm under pressure and able to handle challenging customer emails with professionalism.
Kind and collaborative - You're a team player who contributes positively to the office environment.
Is this you?
Ideally, you'll have previous experience in a customer service or administrative based role, particularly one involving written communication. You'll be confident using Word, Excel, and CRM systems, and have excellent grammar and writing skills.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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