Head of Meeting & Events Operations
Location: Midlands | Full Time | Competitive Salary + Benefits
An exciting opportunity has arisen for a passionate and experienced Senior Head of Meeting & Events Operations to lead a thriving events department at a prestigious luxury venue in the Midlands. This is a pivotal role within a high-performing team during a transformational period of growth and investment.
With 24 versatile conference rooms and a newly developed 920-seater suite - one of the largest and most impressive in the region, this is your chance to shape the future of large-scale events at a premier destination.
Key Responsibilities:
* Oversee the full operation of the meetings and events department, ensuring flawless delivery across all spaces—from intimate boardrooms to large-scale conferences.
* Drive commercial success by identifying revenue opportunities, enhancing client relationships, and supporting strategic sales initiatives.
* Lead the venue's largest department, instilling a culture of service excellence, professionalism, and continuous improvement.
* Implement innovative operational strategies to elevate the guest experience from enquiry to execution.
* Recruit, mentor, and develop a high-performing team focused on delivering outstanding results.
* Stay ahead of industry trends, identifying new growth opportunities and optimising use of facilities.
* Work collaboratively with senior leadership, sales, and support teams to ensure operational alignment and a consistently outstanding service offering.
Ideal Candidate:
* Proven track record in managing large-scale M&E operations within a high-end hotel, venue, or conference centre.
* Strong leadership and team management experience, with the ability to inspire and develop talent at all levels.
* Exceptional organisational skills and attention to detail, with the ability to manage multiple high-profile events simultaneously.
* Commercially astute with a keen eye for revenue opportunities and cost control.
* Outstanding communication skills, both verbal and written.
* Deep understanding of the events industry, with knowledge of emerging trends, client expectations, and technological advancements.
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