Department:
Metering Support Se Salary (£): Competitive Metering Transformation and Data Manager
Business Unit : Customer Solutions
Division : CS CC Customer Performance
Pay Grade Level : Level - Team Manager
Post end date : -Sept-
Salary Range : Competitive
Role Type : Full Time Contract
Secondment length : NA
Recruiter : Daniel McCormack
Manager Name : Vicki Putnar
We’re Severn Trent and we think water…and people are wonderful!
hours a day, (sometimes ) days a year we serve million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the, brilliant people working across our patch.
This role is vital to the service we deliver those million customers, and we think you’d love it.
EVERYTHING YOU NEED TO KNOW
Which is why we are excited to announce a new opportunity to join our team as a Metering Transformation and Data Manager in Derby.
This role leads the design and implementation of projects and continuous improvement activities that support Severn Trent’s strategic ambitions and delivers defined outcomes for our customers, ensuing governance is applied to each stage of the project lifecycle.
You will be responsible for the translation of Metering data activity and change plans to a wider colleague audience, with outcome focused deliverables and benefits linked to business objectives.
You will be accountable for maximising the capability and current functionality of the Temetra system, including stakeholder management and identifying opportunities to improve process, data and customer satisfaction. Aswell as the delivery of all Metering data, reports and insights, identifying improvement opportunities and influencing stakeholders to support and improve the Commercial Data Service standards and internal and external customer engagement and satisfaction.
Central to this role will be leading and developing a team of Data Analysts to deliver quality, accurate and insightful data, asset tracking and management, with strong focus on maximising system capability.
Some Other Key Accountabilities of the role include:
1. Drive continuous improvement through the Metering team’s data including, but not limited to, BI reporting, enhanced use of Temetra system functionality, increased in-sourcing of meter maintenance activity and value-added work to support company ODI’s.
2. Build a strong relationship with Temetra, our Meter Reading system including stakeholder management with internal teams.
3. Build strong and challenging relationships between Metering and other ST functions including WMU, CDS, Metering contract, Green Recovery etc
4. Identify opportunities for process improvement and/or the introduction of value-add services within the metering journey – introduce and embed these.
5. Be directly responsible / accountable for delivery of assigned projects and work-streams through the pre-defined project life cycle in line with Delivery Management Office standards, ensuring key activities are planned and lessons learned captured.
WHAT YOU’LL BRING TO THE ROLE
We are looking for someone with highly developed analytical and problem-solving skills With Proven experience in leadership, skills in influencing and building strong relationships quickly with both internal and external stakeholders.
You will need the ability to draw sound conclusions and make suitable recommendations from data analytics/diagnostics and write compelling business cases. Competent in building project, training and business readiness plans and tracking of benefit realisation and budget expenditure.
It is crucial you have a demonstrable track record of working with cross-functional stakeholders to be able to implement scalable, efficient change programmes. Competent in building project, training and business readiness plans and tracking of benefit realisation and budget expenditure.
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The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
6. Competitive Salary Offering £, - £,
7. days holiday + bank holidays (and the ability to buy/ sell up to days per year)
8. Annual bonus scheme of up to £,
9. Leading pension scheme – we will double your contribution (up to % when you contribute ;
10. Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
11. Dedicated training and development with our ‘Academy’
12. Private medical cover, life assurance, income protection and personal accident cover
13. Electric vehicle scheme and retail offers
14. Family friendly policies
15. Two volunteering days per year