Customer Success Manager – Transport Management Solutions Due to company growth and a strong focus on servicing their long-standing clients to a high level, my client is looking to expand their field-based Customer Success Management team with a new Customer Success Manager who has past experience within the Fleet / Transport Management solutions sector. Location This is a fully remote role, and the successful candidate must be based in the South East of the UK, which can include the East Midlands, East Anglia, London & home counties, South Coast, Oxfordshire and all areas surrounding these – the business can be flexible. The Customer Success Manager will identify and build relationships with the key stakeholders within their accounts (most likely at C level). They will understand the customer’s ROI and ensure the business is aligned to meet it. The Customer Success Manager will understand the customer’s business and work with them to identify better ways to adopt their software and to identify opportunities where they exist. Customer Success Manager Package: * £50,000 base salary * Strong commission structure * Car allowance * Strong corporate benefits The responsibilities of the Customer Success Manager will be… * Identifying and working with key stakeholders in their assigned accounts. * Ensuring full Adoption by the customer and their ROI is met. Creating monitoring tools and reports that demonstrate Adoption and opportunities for Expansion. * Keeping abreast of industry best practice to become Trusted Advisor to the customer – recommending changes in operations. * Identifying expansion opportunities and working with Inside Sales to fulfil these * Ensuring there are no barriers to renewal. * Responsible for engaging as primary services interface with the customer stakeholders, being responsible for all operational issues related to delivery of services in the live production environments * Responsible for monitoring the monthly/quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. The business: A long-established Transport Management tech/ software business that provides best in class haulage solutions to help transport / logistics operators successfully manage and grow their business Interested in hearing more about this exciting role? Please send you fully up to date CV to Ian Baldry at VPss Recruitment by pressing apply now