Job Overview
An exciting opportunity has arisen to join the Hive EPR team powered by Epic in the Administrative Workstream as an Analyst.
The Administrative Workstream is responsible for patient access and this vacancy is within the Cadence & Springboard teams, responsible for patient appointments, waiting lists, pathways and patient communications.
Be the link between leading‑edge medical software and an outstanding NHS Trust.
Under the direction of your line manager, you will assist with analysing and documenting current and future workflows, and either match these to those already built into the EPR system or facilitate agreement for changes in working practice. You will support with the modification of the EPR system using software configuration tools, so it works effectively for our patients.
You will support other EPR module teams in integrated areas which requires close collaborative working with other EPR and Trust teams. You will assist your line manager to upgrade, test, fix and configure the system thoroughly to ensure that it is safe, usable, secure and robust and that it works as expected. You will provide support to end‑users using your application knowledge through regular meetings and through incident investigation and resolution.
Key Responsibilities
The role requires analysis, documentation, configuration, testing and user support of the Hive EPR system. You will also collaborate across clinical, operational and IT teams and participate in continuous improvement initiatives.
MFT Digital Service Context
Joining the digital service puts you at the heart of the Trust’s digital enablement journey. The implementation of the Hive Electronic Patients Record (EPR), powered by EPIC, in September 2022 was the first step in realising the MFT vision of a ‘Digital First’ organisation and significantly increases the Trust’s capability to unleash the power of data, through its ability to capture high quality/volume acute clinical and non‑clinical services data and to exploit this data to catalyse digital transformation and support improved patient care.
Person Specification
Qualifications
* Degree or equivalent or relevant experience
* Evidence of Personal Development
* Qualification in Project Management or Business Analysis desirable
* Clinical Qualification
* Epic Accreditation
Knowledge
* Knowledge of clinical, administrative, and operational workflows within a hospital environment
* Knowledge of Microsoft Office packages and their applications.
* Knowledge of Lean & 6 sigma analysis techniques.
* Knowledge of Data Protection Act, GDPR & Information Governance.
* Knowledge of HealthCare IT systems.
* Knowledge of managing projects or areas of complex working practices.
* Knowledge of NHS Information Standards and their application.
Training and Experience
* Experience of delivering work packages in a timely and efficient manner.
* Experience of communicating concepts to a range of people.
* Previous/current NHS experience.
* Experience with process mapping, or technical and business requirements, documentation.
* Experience of clinical safety considerations.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Employer Contact
Name: Jenette Darlington
Job title: Application Manager, Ambulatory & Healthy Planet
Email address: jenette.darlington@mft.nhs.uk
Telephone number: 07581244722
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