About
Complaints Manager (3 x Positions)
Peterborough / Remote
£47,500 (In probation) rising to £50,000 plus car allowance
Full Time - 37 hours Monday to Friday
This is a remote working role with the requirement to visit tenants and head office as necessary. You MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.
Role Details
CKH is pleased to announce the formation of a new team dedicated to investigating and improving our services based on residents' feedback. As we focus on resolving problems quickly and fairly, this team will ensure consistency and parity in complaint handling.
We are seeking 3 experienced housing professionals to deliver this service, with the overall purpose of:
* Providing a professional, responsive, and empathetic complaint resolution service to residents.
* Delivering a customer-centered approach to feedback and complaint management.
* Having autonomy to resolve resident issues effectively.
* Conducting thorough investigations into all feedback and complaints.
* Ensuring investigations adhere to policies and procedures.
* Developing insights into resident feedback to identify areas for improvement.
Take a look at the full Job Description for detailed criteria.
If you believe you are a good fit and want to join this new team, apply today. Please note, if a suitable candidate is found before the closing date, we reserve the right to close the application process early.
DBS checks will be undertaken for successful applicants.
Location
Peterborough, England, United Kingdom
Languages
* English
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