Role Overview
Reporting to the Business Manager, you will oversee the day‑to‑day front‑of‑house catering operation, leading a team of Ward Hosts to deliver an efficient, high‑quality service to patients, visitors, and staff. You will be a visible presence across the hospital, ensuring smooth service delivery, maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.
Key Responsibilities
* Lead and supervise the ward hospitality team, ensuring excellent service delivery
* Oversee the smooth day‑to‑day running of front‑of‑house operations
* Be visible across wards, supporting patients and staff and resolving any service issues
* Ensure all company policies, procedures, and quality standards are consistently met
* Work closely with kitchen teams to ensure timely service and minimise waste
* Manage staff rotas, including planning cover for holidays and sickness
* Maintain stock control and ensure correct rotation procedures are followed
* Ensure all food meets required standards of quality and presentation
* Complete and maintain all required documentation and audit records
* Train, support, and develop team members
* Lead or attend team and client meetings as required
* Support ward service delivery where needed
* Report maintenance or operational issues promptly to management
* Carry out all reasonable requests in line with business needs
What You'll Bring
* Essential: Previous experience in a hospitality or supervisory role
* Strong leadership and team management skills
* Excellent communication and interpersonal skills
* A customer‑focused mindset with a passion for service excellence
* Knowledge of food safety, hygiene, and service standards
* Ability to work in a fast‑paced healthcare environment
* Desirable: Experience working within healthcare or hospital environments
* Food Hygiene certification
* Experience with rota planning and stock control
What We Offer
* Mental health and wellbeing resources
* Employee Assistance Programme (including financial and legal support)
* Free 24/7 virtual GP and wellbeing app
* Discounts on major high‑street brands
* Financial wellbeing tools and salary finance options
* Pension scheme and life insurance
* Full training, uniform, and PPE provided
* Learning and development opportunities
* Cycle to Work scheme and volunteering opportunities
* A supportive and inclusive team environment
We are an inclusive employer and welcome applications from people from diverse backgrounds and identities.
#J-18808-Ljbffr