Our client is looking for an experienced Revenue Officer
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
A project to collect unpaid council tax to reduce the councils arrears. Candidates must have council tax debt collection experience, be confident in calling customers to discuss arrears and have the ability to obtain payments and information to maximise collection to achieve targets set. In addition to the debt collection the officer must meet the Revenues Job Description below:
To deliver an efficient, effective revenue (council tax) collections and recovery service through the prompt and accurate processing of information from all sources.
Must have experience of using NEC Revs and Bens back office system and Civica Document Management system. Understanding of council tax legislation .
Be responsible for setting accounts, applying reliefs ,discounts and exemptions and also the instigation of recovery procedures where necessary in accordance with council tax rules and regulations.
– Respond to enquiries from taxpayers by telephone, letter, email or in person in the most appropriate manner and within the council’s customer care standards
– Assist with the prompt dispatch of demand notices, recovery notices and review letters in accordance with agreed timetables
– Update the revenues database in accordance with procedures
– Deal with all system generated reports as instructed
– Assist the Court taking officer to provide evidence in support of the Council’s cases.
– Under the guidance of a Senior Officer assist with the investigation into any suspected fraud cases.
– Responsible for the prompt and accurate processing of information from all sources to update the Revenues database.
– Check and issue recovery notices in line with set timetables.
– Deal with complex complaints/enquiries
– Respond to FOI and Data Subject access requests.
– Maintain an understanding of the appeals process and in conjunction with the Senior Officer, assist with the preparation of cases for appeal.
– Ensure official complaints from taxpayers or their representatives are replied to in accordance with the corporate standards, to include Councillor and Members enquiries
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer