JOB PURPOSE
1. Provide an efficient and effective service on Switchboard.
2. Provide an efficient and effective service at Reception.
3. Sort and distribute incoming mail and prepare outgoing mail.
4. Provide administrative support within the Registry service
MAIN DUTIES AND RESPONSIBILITIES:
5. Reception duties which includes providing a customer service to all internal and external customers at reception.
6. Switchboard duties which include receiving telephone calls, recording messages accurately and, where appropriate, answering call directly.
7. Sort, screen, date stamp and record incoming mail and distribute appropriately
8. Process outgoing mail from the registry section ensuring time frame for collection is adhered to.
9. Dealing with correspondence at an appropriate level with the general public and other bodies
10. Use of ICT packages including Word Processing, Spreadsheets Database packages as required and use of the CISCO Telephone System.
11. Preparation of computer data which may include the completion of input forms, retrieving information from systems and processing accordingly.
12. Maintaining filing systems and the preparation, organisation and storage of statistical data.
13. Providing an efficient room booking system.
14. Any other duties which may reasonably assigned.