Salary: £28,000 - 28,000 per year Requirements: Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. Knowledge of Microsoft 365 and ticketing systems. Strong communication skills and attention to detail. Dependable, process-driven, and customer-focused. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. Deliver professional, calm, and customer-focused support. Follow established processes and contribute to team knowledge sharing. Technologies: Support Microsoft 365 Office 365 More: We are a dependable team based in Waterlooville looking for a Service Desk Engineer to join us. As the first point of contact for our customers, you will provide structured first-line support across incidents and service requests while ensuring clear communication and reliable service. We offer hybrid working arrangements, private healthcare, a pension plan, generous holidays, and opportunities for professional growth. last updated 16 week of 2026