Client Details
My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.
Description
Key responsibilities of the Customer Service Representative include:
* Respond to customer enquiries promptly and professionally via phone, email, or chat.
* Resolve customer issues by investigating and providing appropriate solutions.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to address and resolve customer concerns.
* Provide product or service information to customers as required.
* Identify and escalate priority issues to the relevant departments.
* Ensure customer satisfaction and maintain a positive company image.
* Contribute to the improvement of customer service processes and practices.
Profile
The successful Customer Service Representative will have:
* Previous experience in a customer service/support/client-facing role.
* Strong communication and interpersonal skills.
* The ability to problem-solve and think critically under pressure.
* Attention to detail and a commitment to accuracy.
* A proactive attitude and a willingness to learn.
Job Offer
Benefits include:
* A competitive salary
* Strong commission structure
* A supportive work environment with full training provided
* Opportunities for personal and professional growth
* A comprehensive benefits package
* Access to many company perks
* Generous annual leave package
* Free parking onsite
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