Assistant Service Manager
Location: East London
Hours: Monday to Friday 8.00 - 6.00
Salary: 31k basic, 39k OTE + benefits
Our team at Flame Recruitment is looking for an experienced Assistant Service Manager for a client’s East London based dealership.
Reporting to the aftersales manager, you will help with the running of the busy aftersales department.
Responsibilities
* Deal with customers and ensure customer satisfaction.
* Lead the service team to deliver on daily duties and tasks.
* Manage service team holidays and appropriate cover.
* Utilise workshop loading and ensure it is up to date.
* Work closely with workshop control to ensure customer deadlines and expectations are met.
* Regularly and proactively keep customers up to date with progress on their vehicle.
* Book vehicles in and ensure appointments are convenient for customers and department, in line with the workshop capacity.
* Identify customer requirements and, where possible, supply an accurate fully inclusive costing.
* Produce accurate job cards, invoices, estimates and related information.
* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Produce warranty job cards in line with manufacturers policy and procedures.
* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
* Liaise with the Parts Department to ensure availability of parts.
* Cash control and updating ledgers.
* Work in progress control, running daily WIP lists and managing WIP over 30.
* Deal with account queries within a timely manner.
* Manage Vehicle health check system and process along with Workshop control.
* Ensure site cleanliness with a daily walk‑around.
* Assist service team with invoicing when required.
* Ensure daily, weekly, monthly targets are met.
Qualifications
* Previous experience in the motor trade/automotive industry in aftersales, ideally as an Assistant Service Manager or Senior Service Advisor.
* Aftersales background within the UK automotive industry.
* Full UK driving licence.
* Right to work in the UK; sponsorship is not available.
Benefits
* Company owned by an Employee Ownership Trust (EOT) protects the business and its employees from uncertainty associated with a third‑party takeover.
* Potential to earn additional bonuses up to £3,600 tax‑free once employed for 12 months.
* Annual bonuses free of income tax up to £3,600.
Application
Please get in contact with Flame Recruitment to find out more regarding this Assistant Service Manager role.
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