As an Assistant Store Manager, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the Store Manager in stimulating sales and achieving sales targets collaboratively as part of a team. You will oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer satisfaction, as well as other sales metrics, ensuring exceptional performance. You will serve as a role model for selling capability. You will understand and capitalize on growth opportunities based on the local market. You will coordinate customer training events to expand market potential. You will be the point of escalation for procedural questions, technical/product questions, selling/coaching guidance, and customer service issues.
Job Duties:
Operations
1. Responsible for leading and ensuring all store operational elements, policies, procedures, standards, and results are effectively managed and meet excellence standards.
2. Ensure store compliance with all corporate policies, and applicable employment laws, and is consistently fair in the treatment of all team members.
3. Find innovative solutions to improving store operations and promote continual improvement with operational teams.
Analytics
4. Analyzes store financial and performance results; develop strategic action plans to increase sales and control costs.
5. Conduct root cause and countermeasure analysis to address shortfalls and maximize results.
6. Leverage company analytical tools to assist with decision-making and performance management.
People & Performance Management
7. Establish clear team goals and expectations; and maximize store performance.
8. Take ownership of company staffing needs through; partnership with talent acquisition, effective planning of store staffing needs, participation in the interview process, and making hiring decisions.
9. Address issues related to performance, conduct, and discipline as per company guidelines as well as ensure expectations of appropriate behaviors are established within the sales organization. Seek advice from the human resources department as appropriate.
Training & Personal Development
10. Ensure applicable team training is completed on a timely basis; provide follow-up, coaching, mentoring, and support career development.
11. Find innovative solutions to missed opportunities within your sales team through training and action planning.
12. Continually work on improving personal areas of opportunity and professional development.
Communication:
13. Conduct weekly staff 1 on 1's and create an environment within the store of open communication between the various sales, operations, and corporate teams.
14. Effectively and efficiently respond to customers, suppliers, and corporate team members in a timely manner.
15. Partner with suppliers to conduct joint store marketing and selling events focused on increasing customer sales, leads, and brand advocacy.
YOU MUST HAVE:
16. 3+ years of management experience.
17. Ability to adapt and work in adverse situations.
18. Proven leadership and sales results experience.
WE VALUE:
19. Strong communication and organizational skills.
20. Experience in Security Distribution
21. Previous Salesforce Experience
WHAT'S IN IT FOR YOU
22. Stable permanent role Monday to Friday.
23. Great work environment
24. Bonus scheme paid quarterly
25. Excellent company benefits + pension contribution
26. Genuine opportunities for progression
27. Opportunity to work for a forward-thinking global brand
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