Service Desk Engineer - £25,500 - £27,000 - Sheffield S8 0XF Boost your IT skills with hands-on experience across 20 live systems in a role where no two days are the same. Join a team that gives you the tools, support, and real-world exposure to take your tech career to the next level. The Role You’ll be part of our busy Sheffield-based support team, helping a wide range of customers keep their systems running smoothly. Whether you're troubleshooting tricky issues or guiding someone through a fix, you'll be growing your technical knowledge with every ticket you handle. Key Responsibilities Troubleshoot critical issues – Gain expertise in enterprise systems while diagnosing and resolving real-world IT problems. Manage support requests – Build speed and confidence as you handle support calls and log tickets using clear workflows. Stay in control – Track and prioritise tasks to ensure quick resolution and meet service levels. Strengthen communication skills – Interact with a wide variety of users and learn how to adapt your style to get the best results. Make an impact – Action account changes and system updates that deliver instant value to users. Work across platforms – Install, configure, and maintain software on a range of devices and environments. Contribute to the team’s toolkit – Update internal guides with what you learn so others can benefit too. Help users grow – Share practical advice that empowers people to get the best out of their tech. Get ahead of the curve – Stay sharp on our product and service offering so you can confidently support customers. You’ll also support escalations and recurring faults, gaining a deeper understanding of patterns and root causes that shape long-term fixes. Working hours: Monday to Friday, between 8:00am and 6:00pm, with a 12:00pm–8:00pm shift on a rota. Includes on-call support, explained during onboarding. About Our Company We’re etiCloud – a UK-based cloud IT provider focused on making tech simpler and support more human. Our Sheffield office is a modern space designed to help you do your best work, complete with kitchen perks and parking. The Benefits Salary that grows with your skills Annual bonus based on company performance 28 days holiday (including bank holidays) Pension scheme to support your future A down-to-earth, team-first culture Onsite parking and well-equipped kitchen with coffee machine Ongoing training and a clear route for career progression The Person You're curious, reliable, and ready to take your support experience to the next level. Ideally, you bring knowledge of: Windows 10/11 Active Directory Microsoft 365 Nice to have (but we’ll train you if not): Windows Server 2012 R2–2022 Remote Desktop Services / Citrix VPNs, VMWare vSphere Email Security, Web Filtering, Acronis Backup What’s Next If you're ready to build real IT skills in a role with variety and support, apply now and take your next step with etiCloud.