There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
We have a number of Specialist Business Support Officer vacancies across both Children’s and Adult Social Care, working within the Business Support Hub. Please see the relevant Job Descriptions attached for more detail.
About The Role
As a Specialist Business Support Officer, you will be the main point of contact via telephone, liaising with professionals, outside agencies, and the public. Effective communication and interpersonal skills are essential, along with the ability to handle challenging behaviour.
About The Candidate
You should have excellent written and verbal communication skills, with the ability to record information accurately. Proven experience in minute-taking is required. The successful candidate will be resilient, compassionate, and able to handle difficult situations with understanding. Proficiency in IT applications, including Microsoft Office, and good keyboard skills are essential. You should be organized, able to build effective working relationships, work as part of a team, understand confidentiality, and have a keen attention to detail. Ability to prioritize workload to meet deadlines is also important.
For an informal chat regarding the role, please contact businesssupporthubleads@wirral.gov.uk.
Interviews are scheduled for the week commencing 23 June.
This post requires a DBS check. Details about the Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at: https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment.
If you are already a Wirral Council employee, we are committed to supporting your career development through our Talent Strategy. For more information, contact recruitment@wirral.gov.uk.
If you are a Wirral resident, unemployed, or out of work and need help with your application, contact Involve Northwest’s employment and skills team at info@involvenorthwest.org.uk or call 0151 644 4500 or 0151 652 4349.
Working at Wirral
Our values are more than words; they reflect our pride in what we do, what matters to us, and how we behave. We prioritize staff wellbeing and recognize and reward excellent work. Benefits include staff discounts, a competitive pension scheme with employer contributions, life cover, ill-health protection, flexible and hybrid working options, family-friendly initiatives, and an annual leave starting at 28 days plus public holidays.
We foster an inclusive, engaged culture where everyone’s voice is heard and valued. We embrace diversity and support an inclusive environment that promotes belonging. We encourage applicants from diverse backgrounds who share our values and commitment to inclusion.
If you need any adjustments during the recruitment process to make it accessible, please contact recruitment@wirral.gov.uk.
Note: Employees in redeployment or those who have left under EVR or VS schemes are considered for vacancies under specific policies. Applications close at midnight on the deadline date, and we may close earlier if sufficient applications are received. Applications are only accepted online through the Jobs page after registration; postal applications are not processed. All applicants must demonstrate their right to work in the UK. We do not accept CVs from recruitment agencies unless stated.
How To Apply
Please apply online via the link provided.
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