The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX
From the 31st October 2025 our offices will be moving! We will now be located at The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. As our business now operates under a hybrid model, we are no longer available everyday for a walk in service, therefore please call us on 01844 212666 to book an appointment to come and see us.
Customer Service Administrator
The Role
We are currently recruiting for friendly, professional, and customer-focused Customer Service Administrators to join a busy and dynamic team. This is a varied role where you will be at the heart of the business, providing first-class support to customers and ensuring a smooth and efficient service from order to delivery. You will be the first point of contact for customers, so a confident, warm, and professional approach is essential.
Key Responsibilities
* Acting as the first point of contact for customer enquiries
* Processing customer orders accurately and within agreed timescales
* Providing product information and advice to customers
* Liaising with customers regarding order progress and updates
* Handling queries relating to deliveries, returns, and general orders
* Managing and resolving customer complaints in a professional manner
* Setting up new customer accounts on internal systems
* Recording and updating customer information accuratelyLiaising with couriers to resolve delivery issues
* Supporting other departments and assisting with general administrative duties
* Answering and directing telephone calls as required
About You
* Previous experience in a Customer Service, Administration, or Order Processing role
* Strong communication skills, both written and verbal
* A professional, positive, and customer-focused approach
* Ability to build strong working relationships internally and externally
* Highly organised with excellent attention to detail
* Able to prioritise workload and manage multiple tasks effectively
* Confident using Microsoft Office (Word, Excel, PowerPoint)
* GCSEs (or equivalent) in English and Maths
Benefits
* Salary up to 26,500
* Full training provided on systems and products
* 24 days holiday + bank holidays (increasing with service up to 28 days)
* Own transport required due to location
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