MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.
Using your passion, technical skills and knowledge, the Regional Business Manager will:
* Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
* Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
* Ensure dealer engagement in Ford’s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
* Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
* Work with dealer partners to grow accessories and tyre programme performance
* Identify barriers to engagement, propose solutions and engage all zone dealers effectively
* Plan strategic visits to zone Dealers to drive engagement and achieve objectives
* Innovate and explore additional opportunities within the role’s scope
Qualifications
We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.
Our ideal candidate has excellent communication skills (both verbal and written) and:
* A strong understanding of Dealer Aftersales operations
* Numerical and analytical capabilities
* Strong drive for results
* Proficient in time management and organisation
* Knowledge of the Ford brand (advantageous)
* Has a commitment to and passion for the brand
Additional Information
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
* up to £37,500 per year (depending on experience)
* 25 days annual leave, plus bank holidays
* Company contributory pension plan
* life assurance
* car salary exchange scheme
Working pattern and location
* 40 hours per week
* Monday – Friday
* Location: Dunton, Essex / Hybrid (2 days a week in office)
* Permanent contract
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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