About the role
We are recruiting for an experienced IT Support Technician who will provide day maintenance and support for Broadland Housing’s hardware and deliver exceptional customer service. The role involves:
1. Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to ensure the strategic objectives of Broadland can be met.
2. Administration of Broadland’s Office 365 account including Exchange, OneDrive, SharePoint and Teams.
3. Assisting the Senior IT Manager with maintaining, designing and troubleshooting Broadland’s infrastructure.
4. Monitoring network utilisation and performance, reporting any issue issues to the Senior IT Manager.
5. Installation, configuration and testing of network equipment at new and existing locations.
6. To provide 2nd line IT support services.
7. Act as a point of escalation for the IT Support Assistant for 2nd line IT support.
8. Maintains and configures Broadland’s unified communications infrastructure.
For full details on the role, please see the job description.
About You
The successful candidate will have experience providing 2nd line support and at least two years’ experience working in networking and telephony systems. The ideal candidate will have knowledge of Hyper V, VoIP, Office 365, LAN/WAN security and have profound customer service skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.