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Administrative Assistant, Kingston upon Hull
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Client:
AaGlobal
Location:
Kingston upon Hull, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e5a26e18de24
Job Views:
5
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
To help our success continue we are looking for a like-minded individual to join our team in Hull where you’ll need to bring relevant experience in customer service and be ready to work in a fast-paced environment in your role as Admin Assistant. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.
Main Job Tasks and Responsibilities
* Answering incoming calls from clients and interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff
* Work effectively in a team driven environment providing guidance and support to other staff members
* Dealing with emails from the clients and interpreters in a professional and courteous manner, developing positive working relationship in return
* Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
* Managing all aspects of face-to-face interpreting bookings
* Allocating bookings to available interpreters through various means including outbound calls
* Handle requests for information and data
* Data entry ensuring a high level of accuracy
This is a full-time position with days and hours subject to business requirements.
Education, skills and competencies
* Call centre/customer service or office experience
* Computer literate: Microsoft Office suite, as well as the ability to learn new software
* Excellent oral and written communication skills
* Pro-active and self-motivated
* Capable of handling high call volumes
* Team player
Desirable:
Knowledge of other languages may be an advantage.
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