Senior Diagnostic Support Technician – Automotive Electronics
Location: Heanor, Derbyshire
Salary: £40,000–£45,000
Contract: Permanent
We're working with a specialist automotive electronics business based in Heanor, Derbyshire, supporting trade garages and workshops across the UK. They are looking to recruit a Senior Diagnostic Support Technician to join their technical support team, providing expert-level remote diagnostics and fault-finding assistance.
This role is ideal for an experienced Master Technician or Diagnostic Technician looking to move off the tools, or for someone already working in a technical support, helpline, or remote diagnostics environment.
The Role
This is a phone-based technical role focused on remote diagnosis and problem solving. You'll use your in-depth automotive knowledge to identify root causes of complex vehicle faults and guide workshops towards effective repair solutions. You'll work closely with internal engineering and technical teams to ensure a high standard of support is delivered on every case.
Key Responsibilities
1. Provide expert remote technical support to trade garages and workshop technicians
2. Diagnose complex vehicle faults using structured questioning and technical reasoning
3. Interpret fault codes, live data and diagnostic rep...