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* Client Relations jobs in the United Kingdom
43,748 Client Relations jobs in the United Kingdom
Business Analyst - Client Support
Orchestrade
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Job Description
About Orchestrade
Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.
About the Position
This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.
Job Summary:
The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.
Duties/Responsibilities:
* Conduct meetings with clients to interpret their business requirements and urgency of their issues. Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
* Investigate issues raised by clients and compile a first analysis. Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket. Communicate findings with developers to provide functional aspects of changes or enhancements.
* Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
* Liaise between internal and client project managers including developers and QAs to ensure timely delivery of development items to clients.
* Serve as a point of contact for clients. Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
* Maintain consistent delivery results and ticket procedures.
* Work with Head of Support to ensure all tickets are delivered according to client expectations
* Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.
Requirements:
* BS/MS degree in Financial Engineering, or equivalent.
* One to three years of professional experience in the financial industry.
* Experience in Object-Oriented Programming. C#/C/C++ is preferred, but knowledge of other languages will also be advantageous.
* Knowledge of application functionality and data management concepts.
* Excellent communication skills – both written and oral (English).
* Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
* Self-motivated and can work collaboratively within a team.
* Should be eager to explore new concepts and willing to learn.
Physical Requirements:
Stationary for periods of time at a desk with computer monitors
Common office
Travel:
None
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0
Customer Service Operator
Posted 3 days ago
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Job Description
Who we are?
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.
We are looking for.
A Customer Service Operator to join our branch in Newcastle! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
Some of the many benefits we can offer in return
* Competitive Salary Package
* Hours Monday to Friday 9am to 5.30pm. Hybrid work from home on Friday after probation.
* Convenient Onsite Amenities: Free car parking
* Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
* Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
* Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
* Referral Rewards: Earn up to £1000 by referring a friend to join our team.
* Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
* Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator?
* Be the first point of contact for all matters related to your assigned portfolio of customers.
* Be responsible to communicate providing updates for customers through either phone or email facet.
* Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
* Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
* Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
* Be proactive in approaching and engaging with existing customers to generate income
* Respond in a timely manner to problem or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator
* Strong, confident personality with an internal sales background and/or customer service background.
* Time management skills are essential as are communication (face-to-face and over the phone) skills.
* A good head for numbers is required.
* Excellent communicator and dedication to excellent customer service
* A desire to improve the Gross profit margins.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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1
Customer Service Advisor
Wales, Wales NEC Software Solutions
Posted today
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Job Description
Come join us and make a difference in the world!
Discover more at
Job Description
Location: Wrexham, UK
Full time/Part Time up to 37.5 hours a week
* NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
* The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
* Our core function is to verify and resolve grant applications against set criteria
* We help customers over the phone, online and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
* Process emergency payments and individual assistance grant applications.
* Managing and processing data in a fast-paced office environment.
* Liaise with applicants to process information into the DAF solution.
* Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
* To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
* Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
* Work as part of the team in achieving targets set by the Service Manager.
* Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
* Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
* Act as a key deliverer of the DAF contract.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
* Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
* 25 days paid holiday with the option to buy/sell (FTE)
* 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
* A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
* A selection of flexible benefits to suit your individual needs
* All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
* Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
* All offers are subject to satisfactory vetting, financial probity checks, references and occupational health checks.
* Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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2
Customer Service Executive
Posted 1 day ago
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Job Description
The Customer Service Executive is responsible for the order to cash process on designated customers’ accounts. To deliver the expected service level to the customers (on time and in full orders), the Customer Service Executive works closely with Sales Managers as well as our third-party logistics provider (3PL). As part of the Supply Chain team, they aim at ensuring smooth operations from warehouse to customer.
Order processing:
* Upon receipt, key in the order in the ERP, control and confirm to the Customer.
* Handle upfront payment by issuing required proforma invoice and payment link in collaboration with the Credit Control team.
* Allocation and assortments enforcement based on commercial and marketing guidelines.
* Daily follow-up of the orders portfolio with the 3PL to ensure delivery on time.
* Provide proactive and up to date information to the Customer on their orders: follow-up on shortages, delivery dates, transport bookings.
* Develop versatility and ensure effective handover to team members to provide continuity of service to our customers.
Return and credit note processing:
* Upon receipt, key in the return order in the ERP, control and confirm to the Customer.
* Consolidate supporting documentation to raise credit or debit notes and complete the expected validation process.
* Arrange collection of goods to be returned in collaboration with the 3PL Customer Service.
* Follow-up with 3PL to control and confirm quality of the returned goods and release credit note to the customer in timely manner.
Claims Management:
* Follow-up Customers’ enquiries to maintain excellence of service and customer’s satisfaction.
* Liaise with different internal stakeholders to resolve swiftly the case.
* Escalate to Customer Service Manager when facing blocking point with a comprehensive summary of the case to guarantee timely resolution of the situation.
Ordering platforms and EDI interfaces:
* Proceed with daily checks of EDI interfaces failure to ensure the orders are received as expected and processed by the 3PL in line with our service agreement.
Customer Data Maintenance:
* In collaboration with the Commercial Planning team, maintain an accurate client database in the ERP (addresses, delivery instructions, contact details) to ensure smooth order processing including automated flows.
Reporting
* Daily reporting of orders processed sent to the 3PL for deliveries coordination.
* Holding regular performance reviews with the largest customers and their account managers.
* End of month and end of year coordination with the Commercial Planning team to steer the sales performance landing.
Processes compliance:
* Ensure daily operations are done in compliance with the applicable processes and procedures.
* Assist in collecting evidence to support the internal and external audits of the Customer Service processes.
* Inventory reconciliation with the customers between our system and their stock.
* Monthly invoice processing for consumed stock.
* Follow-up of consigned stock with the account managers.
Distributor’s market order management:
* Order processing with the distributor.
* Portfolio follow-up with the market’s Business Director.
Performance management:
* Participate in the weekly follow-up meeting with the 3PL Logistics and Customer Service team to review the open non-conformances and the associated corrective action plan for quick resolution.
* Gather and analyse customers’ feedback to improve our services by proposing and implementing new ways of working.
* Being able to cover for the Customer Service Manager when on leave and coordinate daily operations and priorities with the other team members.
Key user role:
* On designated scope, ensure the maintenance of the procedures supporting the applicable processes.
* Daily support to the team to guarantee the processes are applied as expected – Provide training when necessary.
* In case of issue, raise tickets and follow-up resolution with the IT team and any other involved stakeholders.
* Testing issue resolutions or new developments in test environment to ensure reliable move to production of any IT changes.
Projects:
* Identify, develop, and implement process improvements to level-up our service level to the expectations of our customers and the business.
What we are looking for?
Professional experience & know how:
2 to 4 years of experience in Customer Service / Account management or similar environment with high-volume or fast paced setting. Previous experience in the luxury industry is a plus
* Microsoft programs – Good Excel skills required, creating simple and intuitive reports.
* Good level of SAP knowledge.
* Communication channels proficiency – Phone, email, Zoom and Teams.
* Excellent written and verbal communication skills.
* Excellent collaboration skills – Ability to develop client relationship with added value to assigned accounts.
* Product Knowledge – Ability to maintain a deep understanding of the company’s products or services.
Personal & interpersonal skills
* Analytical skills with attention to details.
* Customer and solution-oriented focused.
* Ability to work as part of a team in a multicultural environment.
* Planning and organisation skills with ability to identify and manage priorities to meet expected deadlines.
* Autonomy and ability to demonstrate proactivity.
Reliable and trustworthy
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3
Customer Service Advisor
Posted 1 day ago
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Job Description
Customer Service Advisor - GRADUATE/ENTRY LEVEL OPPORTUNITY
6-month FTC, Full-Time
Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?
Meraki Talent is working with a leading financial services provider is looking for an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers get the most out of their financial products.
What You’ll Do:
* Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
* Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
* Engage in meaningful conversations to understand customer needs and provide tailored solutions.
* Collaborate with your team to meet service levels and quality standards.
* Take part in training and development programs that support your growth and career goals.
* Identify opportunities for improving customer experience and service efficiency.
What We’re Looking For:
* Previous experience in a customer service or call centre role
* A recent graduate in a relevant finance subject
* A natural communicator with a genuine passion for helping people.
* Strong attention to detail and the ability to multitask effectively.
* Confident using computers and telephony systems.
* A proactive attitude with the ability to suggest and support improvements.
Apply Now
Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services
'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.”
Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’
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4
Customer Service Coordinator
Posted 1 day ago
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Job Description
Customer Services Coordinator
About the role:
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team based in our Southern region.
You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.
You should possess a passion for providing exceptional customer service and have exceptional communication skills. A good telephone manner and problem-solving skills are essential in this role.
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5
Customer Service Representative
Posted 1 day ago
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Job Description
Job - Metering Service Advisor
Salary - £14.79 p/h
Location - Cardiff
THE ROLE:
* Enter meter readings accurately into internal systems.
* Work extensively with spreadsheets to manage and analyse data.
* Support efforts to improve metering performance metrics.
* Handle technical and flow-based processes involving communication with third parties.
* Send and track data flows related to metering queries.
* Make outbound calls to customers and third parties to resolve issues.
* Respond to inbound customer queries as required.
* Collaborate with internal teams to ensure data accuracy and timely query resolution.
THE SUCCESSFUL CANDIDATE:
* Utilities background is desirable.
* Excellent phone manner and good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
* Previous experience of working within a Customer Service environment.
* Strong analytical and problem-solving abilities.
* Excellent verbal and written communication skills.
* Training will be provided.
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6
Customer Service Specialist
Tate Recruitment
Posted 2 days ago
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Job Description
Customer Service Specialist
Hybrid | Award-Winning Tech Insurance Brand | Central London HQ
Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team.
If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot.
The Role:
You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.
Why You’ll Love It Here:
Paid overtime (Saturdays once a month – time & a half)
Hybrid working – 3 days in-office
Vitality private healthcare
25 days holiday
Fast-track career progression
Inspiring team and leadership
You Bring:
Contact centre/live chat/email support experience
Insurance, banking or FCA-regulated environment knowledge
Zendesk a plus
Entrepreneurial mindset & team spirit
Degree educated
Join a company that’s shaking up the market, with big tech, bold ideas, and a culture that rewards ambition
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7
Customer Service Specialist
London, London Tate Recruitment
Posted 2 days ago
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Job Description
Customer Service Specialist
Hybrid | Award-Winning Tech Insurance Brand | Central London HQ
Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout for ambitious Customer Service Advisors ready to join a high-performing team.
If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot.
The Role:
You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high.
Why You’ll Love It Here:
Paid overtime (Saturdays once a month – time & a half)
Hybrid working – 3 days in-office
Vitality private healthcare
25 days holiday
Fast-track career progression
Inspiring team and leadership
You Bring:
Contact centre/live chat/email support experience
Insurance, banking or FCA-regulated environment knowledge
Zendesk a plus
Entrepreneurial mindset & team spirit
Degree educated
Join a company that’s shaking up the market, with big tech, bold ideas, and a culture that rewards ambition
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8
Customer Service Manager
Purdy & Figg
Posted 2 days ago
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Job Description
Customer Service Manager (12-Month Maternity Cover - August 2025-August 2026)
Are you ready to be part of an extraordinary journey with a high-growth venture that’s transforming a £100 billion consumer category? We’re Purdy & Figg, a rapidly growing, eco-friendly business on a mission to revolutionise the way people clean – and we’re looking for passionate individuals to join our team!
Back in 2018, NHS nurse Purdy Rubin and horticulturalist Charlotte Figg set out to create cleaning products that are not only effective but also safe for the environment. Spurred on by Purdy’s sons, Charlie and Jack, they partnered with Chemist Dr. Anna Slastanova to develop natural, beautifully-scented, and refillable cleaning products that rival the ‘big guns’ of the industry.
What started as a humble venture has blossomed into a powerhouse brand with over 400,000 loyal subscribers. We’ve seen an incredible five-fold increase in sales over the past year alone, cementing our place as a leader in the natural cleaning market. And we’re just getting started!
Recognition & Growth
Ranked #1 on 2025’s FEBE Growth 100 list of fastest-growing UK businesses
Ranked #9 on 2025’s Sunday Times 100 list of fastest-growing UK businesses
If you’re passionate about sustainability and want to be part of a dynamic team that’s making waves in the industry, we want to hear from you!
Could you be the next member of our growing team?
Job Summary:
We are looking for a dedicated and experienced Customer Service Manager to join our team on a 12-month maternity cover contract. This role will support the day-to-day management of our Customer Service function, helping to maintain our reputation for outstanding customer care. You will oversee a team of customer service representatives, ensure service standards are met, and collaborate across departments to ensure a smooth and customer-focused experience.
Key Responsibilities:
* Manage the daily operations of the Customer Service team, providing support, coaching, and performance feedback.
* Monitor and report on customer service KPIs to ensure targets are met and areas for improvement are identified.
* Respond to escalated customer inquiries and complaints with professionalism and empathy.
* Support the implementation of customer service policies, processes, and systems to enhance efficiency.
* Continue to optimise the existing AI tool to drive customer service efficiency.
* Liaise with internal teams (Product, Tech, Operations, Brand, Growth) to ensure customer needs are represented.
* Assist in maintaining and updating customer service tools and documentation.
* Help prepare the team for product launches and campaigns by communicating key details and timelines.
Additional Responsibilities:
* Coordinate with the warehouse team to ensure accurate and timely order fulfilment.
* Use the Warehouse Management System (WMS) to track order status and performance metrics (e.g., SLA, mispicks).
* Communicate upcoming campaign plans and new product SKUs to the warehouse and customer service teams.
Requirements:
* Previous experience in a customer service supervisory or management role.
* Strong team leadership and interpersonal skills.
* Excellent written and verbal communication abilities.
* A solutions-focused mindset with strong problem-solving skills.
* Experience using customer service platforms, reporting and AI tools.
* Understanding of customer expectations and a passion for providing a positive experience.
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9
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