Community Champion Officer
Reporting to the Programme Manager, the Community Champion will be based on the Wybourn estate in Sheffield and responsible for engaging with residents to gather feedback and consult on the communities desires an needs, encouraging residents to sign up to the Jobs plus programme, promoting the benefits of the project and supporting with activities and events.
You will work with customers from across the Wybourn, supporting engagement an ensuring consistency of offer to residents whilst aligning service delivery with the aims and objectives of the Jobs Plus Programme, as well as the guiding principles stated within the Community Investment strategy.
What you’ll be doing
* Being in-touch with the community on Wybourn and alert to their needs. To identify what provisions are already in place and how effective they are, then establish what new services are required, depending on those local needs.
* Increasing awareness, understanding and knowledge of the Jobs Plus Programme of activity. Helping the project and funders understand the real needs of the communities they represent.
* Undertaking successful outreach and engagement – getting local people actively involved.
* Empowering local people to take part, have their voices heard and recognise that their concerns, hopes and needs are listened to and taken seriously.
* Addressing health inequalities in both the short-term and long-term.
* Assisting the project team with delivery of activities at the Pat Midgely centre and across the local area as required
What we need from you
* Resides in the Wybourn community
* Has knowledge of issues facing social housing customers and neighbourhoods
* Ability to engage and build relationships with potential or trusted partner agencies or organisations, developing appropriate contacts and future networking opportunities.
* Knowledge of challenges faced by customers in Wybourn.
* Willing to learn coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence.
* Willing to learn how to deliver excellent service in a customer focussed environment.
* Good written and verbal communication.
* Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
* Proficient in the use of a wide range of Microsoft Office applications or the willingness to learn.
* Experience of administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations or the willingness to learn.
* The ability to develop and project a positive image of Great Places through personal, written and verbal skills
* Ability to act as an Ambassador for Great Places
* Experience and or willingness to learn an understanding of safeguarding
* A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
* A passion to advocate on behalf of people and communities
* Respecting professional boundaries and conducting yourself and a professional manner at all times.
* A commitment to work in partnership with others for the benefit of Great Places
* A commitment to continuous learning and improvement
* Ability to work flexibly and when needed outside normal working hours to ensure service continuity
* An ability to work in uncertainty.
* To be professional and work with integrity, inclusivity and respect for diversity
What you’ll need
Qualifications
Specific skills & Experience
* Good listener
* Can provide non-judgemental support and encouragement to people in difficult situations
* Are able to respect confidentiality even in difficult situations
* Are respectful and supportive of people regardless of background
* Are interested in helping people to find ways to solve their problems
* Enjoy meeting people
* Are friendly and enthusiastic
* Have a passion for improving people’s health and wellbeing
* Good communicator
* Ability to stay calm under pressure
* Good team player
* Motivated to make a positive difference in the community
What we give you in return for your hard work and commitment
* Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
* The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
* Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
* Savings Club ¦ You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
* Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ ¦ Compliance based training bonuses paid annually
* Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.