Who are we?
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a barista, where you'll get involved in creating the Starbucks experience by providing our customers with high quality service, beverages, and products.
We became franchisees of the amazing Starbucks brand in 2015. We operate our own stores and hire our own teams, but we are guided by the product, brand and design which Starbucks create. Of course, we like to add our magic Queensway family sparkle in all our stores. We are a spirited bunch of high performers who live and breathe our company values of being kind, working together, challenging everything, and having fun.
The role
Working in our stores, you're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store. The best part about this role is that no two days are ever the same Working in one of our dynamic stores, a typical day could include:
* Supporting with store procedures including, opening or closing the store and safety and security
* Supporting your fellow partners during periods of high volume to keep the store operating
* Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
* Maintaining a clean and organised workspace for your customers and partners
* Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
What you will get working for us:
* Brilliant training
* You get a free product from store every week
* Discounted merchandise
* 3 free drinks on shift
* Free food when you work a 6 hour shift*
* 50% discounted food on any shift
* 30% discounted food off shift
* Enhanced leave to start a family - after all, we believe family comes first
* Support whenever you need it through the Stronger Together programme within the Queensway Foundation, from legal troubles to financial concerns, we're here to help Opportunities to give back to those less fortunate through the Queensway Foundation
* Killer company events – because teams who work best together have fun together
* Mates rates at all our Point A Hotels in London, Scotland and Dublin
* A Refer a Friend scheme – so if one of your pals passes probation, you get a bonus
* Above national minimum wage, pay rates
* 16 – 17 £7.73 per hour
* 18-20 £10.24 per hour
* 21-22 £12.50 per hour
* Access to our Asante platform powered by Each Person, a space for you to recognise and celebrate your friends and colleagues for all the fantastic things they do every day at Queensway. On this platform you can access the following; Vouchers – to use in store or online, deals and Savings – from hundreds of retailers, earn up to 20% cashback with every order, diesel card – to use at 2000+ garages across the UK and Cinema Deals – to save at selected venues
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
Job Description
This position provides excellent customer service to all customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
What we are looking for:
Essential
* Excellent customer service skills
* Great teamworking skills
* An eye for detail
* Comfortable working in routines and following instructions
* A great communicator, in what you hear, what you see and what you say
* Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Desired
* Previous Barista, Hospitality or Retail experience
Job Type: Full-time
Pay: £7.73-£12.50 per hour
Expected hours: 16 – 30 per week
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Application question(s):
* Are you available Monday to Sunday and early mornings to evenings??
Experience:
* Hospitality: 1 year (preferred)
* customer service: 1 year (preferred)
* Barista: 1 year (preferred)
Work Location: In person