Head Receptionist – New Forest Hotel We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis. Key Responsibilities: Oversee the daily operations of the front desk and manage a small team of 3 reception staff Ensure smooth and professional guest check-in and check-out experiences Use of Rezlynx (essential) to manage bookings, room allocations and reporting Deliver outstanding customer service and handle guest queries efficiently Respond professionally to third-party reviews and guest feedback Liaise closely with Housekeeping, Night Porter and Central Reservations teams Plan ahead for arrivals, events, conferences and afternoon teas Carry out daily banking procedures and basic bar work as needed Assist with service during afternoon teas and small functions Build strong relationships with regular guests and offer a warm welcome to all What We’re Looking For: Previous experience in a hotel reception leadership role Confident Rezlynx user Highly organised, process-driven, and able to think on your feet Strong understanding of hotel operations and team coordination Exceptional communication and customer service skills Ability to multi-task and stay calm under pressure If you're ready to step into a key role at a friendly, fast-paced hotel where no two days are the same, we’d love to hear from you. Apply now to join a supportive team in a stunning location. Head Receptionist – New Forest Hotel We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis. Key Responsibilities: Oversee the daily operations of the front desk and manage a small team of 3 reception staff Ensure smooth and professional guest check-in and check-out experiences Use of Rezlynx (essential) to manage bookings, room allocations and reporting Deliver outstanding customer service and handle guest queries efficiently Respond professionally to third-party reviews and guest feedback Liaise closely with Housekeeping, Night Porter and Central Reservations teams Plan ahead for arrivals, events, conferences and afternoon teas Carry out daily banking procedures and basic bar work as needed Assist with service during afternoon teas and small functions Build strong relationships with regular guests and offer a warm welcome to all What We’re Looking For: Previous experience in a hotel reception leadership role Confident Rezlynx user Highly organised, process-driven, and able to think on your feet Strong understanding of hotel operations and team coordination Exceptional communication and customer service skills Ability to multi-task and stay calm under pressure If you're ready to step into a key role at a friendly, fast-paced hotel where no two days are the same, we’d love to hear from you. Apply now to join a supportive team in a stunning location.