Job Description
We are pleased to be working with a well known national brand in Cosham, based at the lovely Lakeside offices. This is an ideal role for a candidate who is experienced in customer services via the phone, webchat and emails, managing client’s needs and being able to upsell additional services (This is not a targeted sales based role)
You must want to commit to a role long term and also have the drive to want to progress in a business that can offer opportunities for personal growth.
Working in a contact centre environment the duties include…
* Responding to customer queries in a friendly and courteous manner
* Understand a customer need and the best solution, dealing with any enquiries and keeping the customer updated int e process of their order.
* Update the internal CRM systems and process sales data on Excel in an accurate and efficient manner,
* Processing payments when required.
* Manage customer complaints in a professional manner and help to find a resolution that best for both parties
* Use opportunities to upsell services to customers additional to their general enquiry and advise promotions
* Monitor the inboxes, web enquiries and respond appropriately.
* Provide an accurate quote to the customer and call at a later date to follow up if required.
Experience and Skills required
* Previous telephone based customer service experience
* Confident with the use of MS office including Excel and learning inhouse systems
* Have an excellent attention to details
* Ability to multitask and prioritise
* Able to work as part of a team
* Driven to want to progress in a business and show commitment to the team
* Capable of upselling and discussing promotions to maximise on all orders
Working Hours
Office is open 8am -6pm Monday to Friday.
You will work 8 hour shifts between these hours on a rota
Reward and Benefits
* 25 days holiday + Bank holidays
* Company monthly and yearly events
* Discounts on products for personal use
* Company Pension
* Free onsite parking
* Free Shuttle bus to Lakeside Site from Portsmouth
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