The Role
As a Receptionist, you will have a role that is out of the ordinary. You’ll act as a first point of contact and front-of-house for our newly modernised research & development facility. You’ll undertake a range of reception duties across the business, always presenting a positive image of QinetiQ and ensuring that processes and procedures are followed.
Day-to-day, you will:
1. Deliver exceptional reception services and assist both internal and external customers with a welcoming and professional attitude
2. Efficiently manage and support complex visitor bookings and groups, ensuring compliance with health, safety, and security protocols
3. Maintain and organise records, manage a high volume of calls and emails, and ensure accurate message capture and communication
4. Assist in organising meetings and events, including booking rooms, catering, and resources, while liaising effectively with hosts
5. Produce, store, and retrieve Microsoft Office documents accurately; handle mail and goods following standard security procedures
6. Contribute to an agile Operations team, provide cover during holidays or sickness, and identify opportunities for continuous improvement
This role is a full-time position based at our Fort Halsteadsite 5 days a week.
Essential Experience of the Receptionist:
7. Previous experience in a customer facing role
8. High-level business support and administration or previous receptionist experience
9. Previous experience delivering excellent customer service
Qualifications for the Receptionist:
10. Computer literacy with a good working knowledge of Microsoft word and Outlook
11. Proven literacy, written and communication skills
Our Benefits
12. Adaptive and flexible working
13. Generous holiday allowance
14. Health Cash Plan, Private Medical Insurance, and Dental Insurance
15. Matched contribution pension scheme, with life assurance
16. Employee discount portal
17. Holiday Trading
18. Support for the Armed Forces community
19. Payroll Giving and Volunteering
Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities, for example STEM (Science, Technology, Engineering and Maths) ambassador days in schools. We support a number of charities that are important to our people, including those which help the defence community.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.