We are looking to recruit a Customer Service Team Leader to join our Longhurst Contract, based from our Leeds Office, in Hunslet, LS10 1BL
About the Role
As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Video, Social, Correspondence.
Working to deliver the best quality service, youll be responsible for leading a team supporting the day-to-day activity. Youll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.
About You
Excellent supervisory skills
Previous experience of leading and managing a small team of planners
Experience of working in a social housing repairs environment
Ability to establish and maintain effective customer relationships
Strong understanding of WIP management ensuring targets are met and exceeded to always achieve excellent customer satisfaction
Excellent customer service skills
Ex...