Social network you want to login/join with:
Customer Service Associate, kingston upon hull, east yorkshire
col-narrow-left
Client:
Maxwell Bond
Location:
kingston upon hull, east yorkshire, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
col-wide
Job Description:
? Manchester (City Centre)
? Full-time | Permanent | Office-based
Are you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.
This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation — and are looking for a customer-first, proactive team player to join them.
What You’ll Be Doing
* Be the first point of contact for customers via phone, email, and secure messaging
* Assist customers with queries, payment processing, account updates, and more
* Help customers in early-stage arrears get back on track with their payments
* Work closely with teams across the business, including Lending Operations and Credit
* Identify and support vulnerable customers with care and empathy
* Maintain accurate records and deliver exceptional service in every interaction
* Ensure positive customer outcomes and help uphold high service standards
What We’re Looking For
* Previous experience in a customer service or call centre environment (preferably in financial services or regulated sectors)
* Excellent written and verbal communication skills
* High attention to detail and a process-driven mindset
* Strong organisational skills and ability to prioritise workload
* Confident using digital systems and working in a fast-paced environment
* A team player with a can-do attitude and a genuine passion for helping others
Why Apply?
* 30 days’ annual leave + bank holidays
* Private medical insurance for you and your partner/spouse
* Free gym membership
* Discretionary bonus & share awards
* Life assurance and income protection
* Cycle to Work and EV salary sacrifice schemes
* Save As You Earn share scheme
* 4 volunteering days a year to support local communities
* Vibrant city centre office and a collaborative, friendly culture
This is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you're looking for a role with purpose, great perks, and real room to grow, we’d love to hear from you.
Apply now to take your next step in customer service with a business that’s shaping the future of inclusive and responsible finance.
#J-18808-Ljbffr