Position: Full-Time End User Compute Engineer - Desktop Support
Location: Fleetwood
Contract: 6 months with the possibility of a permanent role for the right applicant
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £15.33 per hour
Job Description:
We are seeking an end user computer support analyst for our public sector client based in Fleetwood. The successful candidate will assist with a Windows 11 rollout project, configuring devices and supporting users.
Requirements:
* Manage your own time and work commitments/deadlines.
* Diagnose and resolve software and hardware incidents across various ICT and software applications, escalating as necessary.
* Assist users with logged ICT incidents.
* Take ownership of issues, perform problem analysis, and implement fixes to restore service promptly, escalating when needed.
* Maintain accurate and up-to-date knowledge base records.
* Record, update, and document requests using the IT service desk system.
* Install and configure new ICT equipment.
* Manage access to applications and systems through effective user account management.
* Provide excellent customer service, ensuring efficient and appropriate treatment of all customers.
Additional Requirements:
* Work collaboratively within a team setting.
* Work under general direction, taking responsibility for individual tasks.
* Manage call closures and escalations.
* Investigate and resolve ICT issues to ensure business continuity.
* Location accessible by car, train, or bus.
Application Process:
If interested, please apply online with your CV in WORD format.
Important:
Successful candidates will undergo background and clearance checks, including DBS, employment, education, address verifications, and character references.
Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans and military spouses/partners meeting the criteria.
As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, we encourage candidates with disabilities or military backgrounds to contact us via the Brook Street website.
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