Inside Sales Digital Account Manager
Location: Telford, TF2 7NB | Salary: £26,227k per annum | Working hours: Monday to Friday 9am – 5.30pm | Office Based role.
Responsibilities
* Effectively manage and develop a customer base to exceed set targets.
* Provide customers with bespoke solutions and support them to deliver the best customer experience.
* Accelerate account spend and identify opportunities to add products to customers’ purchasing behaviour.
* Apply knowledge of Lyreco’s workplace solution propositions, including structure and service offerings and product promotions to add value to customer experience.
* Ensure all customers within your section of the client database receive regular contact in line with business expectations and that the customer continues to spend with us whilst within your area of responsibility.
* Capture customers’ complete spend of workplace solutions and workplace products, using all available reports, promotions, and information to achieve that aim.
* Take and resolve any queries arising within agreed timescales.
* Liaise with the Inside Sales Team Leader on pertinent account issues.
* Maintain accurate account records in CRM at all times.
Requirements
* Previous experience in a telephone‑based environment.
* Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
* Target driven, self‑motivated and hungry to exceed your KPIs and earn commission.
* Ability to work well with others as part of a team as well as independently.
* Excellent communicator who builds successful business relationships with customers and colleagues.
* Adaptable and empathetic communicator, able to assess customer needs effectively and gain people’s buy‑in.
* Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
* Reliable and determined in attitude, assesses own performance and strives to exceed.
* Be humble, hungry and display emotional intelligence.
Benefits
* Clear career pathways and outstanding development programmes.
* Excellent commission scheme to reward sales achievements.
* Company pension.
* Life assurance.
* 23 days of annual leave, increasing with tenure, plus bank holidays.
* Free onsite parking.
* On‑site canteen providing free meal choices.
* Employee discount scheme.
* Employee Assistance Programme (EAP).
* Health and wellness initiatives.
Equal Employment Opportunity Statement
Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
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