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Registration service deputy manager

Twickenham
NPT Pass
Deputy manager
€35,500 a year
Posted: 11h ago
Offer description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.


Job details

Job reference REQ05497 • Date posted 29/05/2026 • Application closing date 18/06/2026 • Location Register Office • Salary £33,699 - £37,280 Per Annum • Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities • Contractual hours 37 • Basis Full time • Job category/type Legal Attachments Deputy Registration Manager - Welsh.docx Deputy Registration Manager JDPS.docx Reasons to Work for Neath Port Talbot Council.pptx

Working Style: You will work from a fixed workplace.

We are currently looking for a Deputy Registration Manager to join our team.

We are seeking a highly motivated and experienced individual to join our Registration Service as Deputy Registration Manager. This role will support the Superintendent Registrar and play a key part assisting with the leadership and supervision of the district’s registration team.

The main duties of the post:

* Support the Superintendent Registrar in the overall management of the local Registration Service for births, deaths, and marriages.
* Supervise and provide day‑to‑day guidance to Registration Officers, ensuring the smooth and efficient operation of the register office.
* Oversee the delivery of statutory registration services, maintaining compliance with relevant legislation and council policies.
* Supervise complex or sensitive cases, providing expert advice and support to staff and the public.
* Process card payments and assist with coordinating all bookings and ceremonies.
* Deputise for the Superintendent Registrar as required, including representing the service at meetings and events.
* Ensure high standards of customer service and professionalism across the team.

You will have experience in:

* Previous registration experience is essential and knowledge of relevant Acts and Regulations.
* Management experience and knowledge.
* Experience working within a customer‑focused environment.
* Experience of supporting, motivating, and supervising a team.

Ideally you will have:

o Degree level or equivalent qualifications.
o Level 3 NVQ (or equivalent) Registrar’s Qualification, or willingness to work towards this.
o Knowledge of Health and Safety at work.


Benefits

o Hybrid working (in some roles) and flexible working schemes to improve your work life balance.
o Employee package with a 15.3% employer pension contribution.
o Holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (plus 8 bank holidays).
o Discounted gym membership with Celtic Leisure.
o Cycle to work scheme with up to 40% off bikes and cycling equipment.
o Salary sacrifice scheme for new car purchase through Tusker.
o Exclusive discounts at local and national retailers through the Smart Spend app.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Sharon Thomas on

Phone: 01639 760021

Email: s.thomas1@npt.gov.uk


DBS requirements

o This post is subject to a basic DBS check.


Welsh Language requirements

Welsh language skills are desirable.


Additional information

o Applications may be submitted in Welsh; applications in Welsh will not be treated less favourably than those submitted in English.
o We offer a guaranteed interview scheme for candidates who have a disability, are armed forces veterans, or are at risk of redundancy due to Tata Steel job losses.

We look forward to welcoming you to Team NPT.

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