Overview
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. If you have a passion for helping others succeed and the drive to maintain accuracy in a fast‑paced environment, this role is for you.
Responsibilities
* Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
* Provide remote consultancy to our expanding client base.
* Engage across Phoenix's social media platforms, responding to queries, posting health and safety news, and supporting student learning.
* Ensure all delegates receive respectful and professional support.
* Mark mock exam papers with accuracy and offer constructive feedback.
* Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
* Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members receive access and queries/complaints are effectively managed.
* Conduct 1:1 sessions with students who require additional support.
* Stay updated on changes to health and safety standards and legislation.
* Plan your own diary and workload efficiently to meet service level agreements.
Qualifications
* NEBOSH National Diploma or working towards this.
* Membership of IOSH – TechIOSH or higher.
* Strong attention to detail and accuracy.
* Ability to work independently and stay focused.
* Excellent IT literacy and ability to quickly learn and adapt to new systems.
* Strong prioritisation and organisational skills to manage your workload effectively.
Preferred
* Experience in a health and safety advisory role.
* Experience in a practical health and safety role.
The successful candidate must have permission to work in the role's location by the start of their employment.
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
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