Availability Window
Days From time To time Sun 07:30:00-23:30:00 Sat 07:30:00-23:30:00
Pay
Our customer delivery driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.
Hours
We guarantee a minimum of 16 hours each week. If you wish to work fewer hours (minimum 12), we can accommodate that.
Overview
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our customer delivery drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it’s about helping others and delivering great service with a smile.
It is hands‑on, physical and full of variety. No two shifts are ever the same and our customers look for help in many different ways. For most of the day you’ll feel like your own boss, delivering to your customers, while a team of managers and colleagues at base support you when needed.
Whether you’re seeking flexibility, job stability or a chance to change career direction, everyone is welcome to apply.
Responsibilities
- Ensure the van and trays are clean and tidy.
- Leave the hinterland clean, tidy and clear of rubbish, and pick up litter as you see it.
- Ensure trays are washed as part of the tray wash process.
- Load the van as required, checking the van for roadworthiness.
- Talk to the customer about any changes to their order, including short‑code items and substitutions; offer a refund for any items they are unhappy with.
- Take care of products/deliveries as if they were your own.
- Explain to the customer that they will not be charged extra for their substitutions.
- Deliver during the customer’s time slot.
- Call the customer before arriving at their property if early.
- Call the store/centre if running 30 or more minutes late.
- Build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers.
- Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
- Act quickly to respond to the changing needs of our customers and embrace change within your store.
- Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a healthy balance.
- Share ideas with your manager and other colleagues on how to improve the store for customers.
Qualifications
- Valid UK/EU/EEA driving licence (full or automatic only) held for at least 12 months with no more than 3 penalty points.
- Ability to work before 6:15 am or after 9:45 pm, or in areas such as warehouse, beer, wine, spirit, counter, bakery and driving roles, if required (minimum age 18).
Equal Opportunity
We are committed to an inclusive recruitment process and encourage applications from all backgrounds.
