Salary: £30,000 - 33,000 per year Requirements: 1-2 years of User Desktop Support experience Experience within a Managed Service Provider (MSP) or sole responsibility of the IT department in a small company Hands-on Windows desktop support skills Proficient in Microsoft Office support for all versions Server administration experience (Active Directory, group policy, remote logon issues) Microsoft 365 Administration experience (Exchange, SharePoint, OneDrive) Experience with smartphone email support Self-managing with attention to detail and documentation Fluent in spoken and written English At least 1-2 years of experience in a support role Previous experience in an MSP environment Responsibilities: Provide solid desktop support and troubleshoot operating system issues Build and fix PCs, addressing hardware and software problems Resolve customer issues related to Microsoft Office Manage server administration tasks including Active Directory and group policies Administer Microsoft 365 services and configurations Support smartphone email setup and synchronization issues Document solutions and maintain records accurately Interact effectively with users at all levels of seniority Technologies: Active Directory Hardware Support Microsoft 365 SharePoint Windows Office 365 More: We are a rapidly growing Managed Service Provider seeking an experienced 1st/2nd line support engineer to join our IT team. We encourage growth and continuous learning, offering opportunities for career progression, Microsoft training, and performance-related salary increases. Team members enjoy benefits such as a pension, remuneration for work expenses, and additional holiday allocation based on service length. Our culture includes regular social outings and events, promoting a supportive and engaging work environment. last updated 8 week of 2026