Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.
We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.
This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels as well as launching our second show this year ‘Lapland Manchester’.
Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction
Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives
Sales Transactions
Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members
Authorize refunds, exchanges, and discounts in line with store policies
Ensure compliance with company standards for financial transactions and security
Stock Management & Merchandising
Supervise stock replenishment and ensure merchandising standards are consistently maintained
Lead inventory control measures, including loss prevention, and stocktake movement processes between the storerooms and the shopfloors
Store Presentation & Maintenance
Ensure the store is clean, organized, and visually appealing in line with brand standards
Monitor store facilities including till and counter areas and common areas to maintain a welcoming environment
Implement and enforce store opening and closing checklists
Monitor and enforce adherence to company health, safety, and hygiene policies
Conduct team briefings, delegate tasks, and monitor individual performance
Support onboarding and training of new staff, promoting a collaborative and productive work environment
Step in to assist in any area of the store as needed, fostering teamwork and flexibility
Explain product features, promotions, and store procedures to staff and guests in a clear and engaging manner
Actively listen to team and guest feedback, resolving concerns and supporting a positive in-store environment
Confident in leading team discussions, providing feedback, and ensuring all staff are aligned with store goals
Strong Interpersonal & Team Management Skills
Ensure customer service excellence across the team by monitoring interactions and coaching staff on best practices
Oversee transaction accuracy and compliance with store policies, including cash (Jingle) handling and till procedures
Ensure store presentation, stock levels, and merchandising meet brand standards through regular checks and team briefings
Monitor expiry dates, pricing, and product quality, assigning follow-ups as necessary
Sales Leadership
Apply upselling and cross-selling techniques personally and coach the team to do the same to meet store sales objectives
Provide regular sales performance updates and feedback to staff to encourage continuous improvement
Support quick learning and implementation of new systems, procedures, and product knowledge across the team
Resolve stock, staffing, or guest issues independently while escalating major concerns to senior management
Maintain composure while juggling multiple priorities, especially during peak trading hours
Tech & Retail Systems Proficiency
Ensure accurate transactions and reporting, including use of store-specific currencies or promotional systems
Physical Stamina & Store Readiness
Lead by example during physically demanding shifts, helping to manage stock movement, displays, and floor readiness
Trusted to open/close the store, manage daily checklists, and uphold brand and company standards
Consistently punctual and dependable, maintaining a professional appearance and positive brand representation
Enforce store policies and procedures, ensuring team compliance at all times
End Date : Mid January 2026
Shifts & Availability : as you will be working on a rota basis with the other Duty Manager's, good availability between October 2025- January 2026 is essential.
Training period on-site : 31st October - 5th November
50 per hour
Complimentary shuttle bus to site from local train station
20% off retail items on selected dates
Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.