Our client close to Heathrow is looking for a Customs Operations Specialist
Job Description
This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.
Core Responsibilities
Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviews
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
Responsibility for key brokerage only customers which do not sit in the account management program
Supporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activity
Delivering specific reporting and document retention requirements for key customers
Supporting weekly reconciliation and exception reporting for our Customs Warehousing customers
Providing compliance and reconciliation support
Driving our key operational metrics (timely keying, UCE) and supporting customer performance
Overseeing ETSF compliance
Overseeing departure status for export entries from the UK
Contributing to transition & implementation activities for new business, or new opportunities for existing business.
Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
Working with supervisors to ensure all customers standard operating procedures are monitored and regularly updated where needed.
Be continuously open and positive to implementing new system changes and enhancements within the customs team.
Qualifications
Knowledge of Global logistics industry
Good knowledge of customs brokerage process and CDS ideal
Customer focus
Software proficiency, especially Microsoft Office (Excel, Word etc.).
Written and verbal communication skills; English proficiency
Effective interpersonal skills, including listening, providing feedback, and teamwork
Problem solving
Process improvement
Proactive, strong organizational skills; time management
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Reinforcing company culture
Proven leadership attitude and background; building team environment
The hours are Monday to Friday 9am to 5.30pm
Salary £35,000 to £40,000 depending on previous experience
We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
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