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Job Title: Retail Floor Manager
Location: Olympia London, Kensington
Employment Type: Full-time (40 hours/week)
Salary: Up to £32,000
Reports to: Head of Retail and Hospitality
About Us
Host-Olympia delivers high-quality catering services at Olympia London, providing exceptional food and beverage experiences within a fast-paced retail and hospitality environment.
Role Overview
As Retail Floor Manager, you will oversee daily operations across our catering units, ensuring excellent retail presentation, smooth customer flow, and full compliance with health and safety standards. Your focus will be on delivering a seamless and memorable visitor experience.
Key Responsibilities
* Unit Presentation: Maintain clean, organized, and visually appealing catering units and displays.
* Queue Management: Optimize customer flow to minimize waiting times during peak periods.
* Team Leadership: Motivate and support staff, addressing any issues and ensuring excellent customer service.
* Administration: Accurately complete sales, inventory, and health and safety paperwork, including daily reports for clients.
* Compliance: Manage allergen matrices, HACCP sheets, and general health and safety requirements based on current menus.
* Customer Service: Promptly resolve inquiries and complaints to uphold high service standards.
* Collaboration: Work with stakeholders and kitchen teams on menu development and kiosk presentation.
Skills And Qualifications
* Experience in retail, catering, or hospitality management.
* Strong leadership, organizational, and problem-solving abilities.
* Knowledge of food industry health and safety standards.
* High attention to detail and ability to perform under pressure.
* Ability to contribute creatively to menu and presentation improvements.
What We Offer
* Competitive salary with career development opportunities.
* Dynamic and rewarding work environment.
* Comprehensive training and ongoing support.
* Access to Compass “Perks at Work.”
* 25 days annual leave plus bank holidays.
* Birthday day off (to be taken near your birthday).
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Hospitality
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