One Stop • Theale Nr Reading • Apply by 13-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customers to give feedback via the 'have your say' survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing shifts in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for loved ones, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and coffee.
As a Tesco subsidiary since 2003, we operate independently from Tesco Head Office, servicing stores from three distribution centers. Our locations span across England and Wales, bringing convenience to local communities.
Accessibility and Benefits
We are proud to be Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, click here.
Our colleagues enjoy benefits such as:
* 10% discount in One Stop
* 10% Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% F&F Clothing discount in Tesco Stores
* 10% at Tesco Mobile, including shared colleague deals
* 20% off insurance products at Tesco Bank
* Discounted eye care and health checks at Vision Express and Tesco Pharmacy
* Exclusive savings through Colleague Deals
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and fitness programs
* Incremental annual leave and retirement savings plans
* Life assurance, private medical insurance, and potential car allowance
* Flexible working options to suit diverse needs
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