Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.
We are currently recruiting to fill the following full-time vacancy in our flagship store in
New Bond Street, London
Reception Supervisor
(Full-time, 5 days per week)
As a Reception Supervisor you will lead and manage the reception team and the flow of the customer experience; including the Salon ambience, presentation and the service of beverages.
As the first point of contact for clients, you will play a key role in creating an exceptional customer experience to ensure that all guests receive professional, refined and elegant welcome to the establishment.
This role requires an enthusiastic, motivated and service-driven professional, willing to create an outstanding experience for the customer, whilst ensuring that the Company’s standard of service is met and adhered to at all times.
Main Duties:
Manage the reception area and reception team
Customer Greeting and Concierge Service
Warmly welcome all customers upon arrival, ensuring they feel valued and comfortable.
Maintain a luxurious and welcoming atmosphere in the showroom, upholding the company’s high standards of customer care.
Coordinating diary appointments using Microsoft Outlook
Working closely with the team to establish and resolve problems
Preparation and service of tea, coffee and cold refreshments
Assist the sales consultants during customer appointments
Ensure all requests are dealt with in a secure and timely fashion
Maintaining food and drink preparation areas
Maintaining sales and customer service client areas
Monitor and replenish stock
Undertake errands as required
Ensure the store is running efficiently and kept tidy at all times
What we are looking for:
Proven Supervisory Skills, including team leadership and schedule coordination
Experience with reception duties, including managing front desk operations efficiently
Experience in a similar customer service environment
Attention to detail and the ability to work under pressure including managing multiple tasks
Excellent communication skills, both written and verbal
A proactive approach and ability to work well on your own initiative as well as part of a team
An enthusiastic and positive personality
Immaculate personal appearance
Experience in the Luxury Retail Industry or Luxury Hospitality Industry is desirable but not essential
Competitive salary + benefits
Please send your CV, covering letter and salary expectations
The company carries out DBS, reference and work permit checks during the pre-employment process
Due to the volume of applications received, only those selected for interviews will be contacted
Please note that we do not accept unsolicited CV’s from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.