Job Description
We are seeking an Implementation Consultant to join our UK-based Housing team to embark on an exciting journey specializing in NEC Housing IT Repairs or Asset Management systems for the not-for-profit social housing sector
MAIN RESPONSIBILITIES:
1. Offer expert guidance in implementing NEC Housing systems, with a focus on how the system is configured and built.
2. Provide excellent advice to current customers using NEC Housing
3. Ensure that when we give advice or training, our customers are happy and give positive feedback consistently.
4. Ensure that our customers are satisfied with our product and promptly communicate any issues to our internal teams.
5. Create and maintain training courses and solution design manuals for both customers and internal teams.
6. Stay up-to-date with the latest developments in all aspects of Social Housing Management.
7. Be flexible and available for travel throughout the UK to visit both customer and company sites when required.
Qualifications
Essential Skills:
8. In-depth expertise in Repairs
9. Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
10. Proven track record of providing high-quality consultancy services to customers (including Local Authority Housing, ALMOs or Housing Associations.
11. Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
12. Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers
13. Proficiency in handling multiple parallel projects.
Desirable Skills:
14. Experience in creating, configuring, and implementing NEC Housing system modules.
15. Working knowledge of Unix and/or SQL.
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
16. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
17. 25 days paid holiday with the option to buy/ sell
18. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
19. A Group Pension Plan with fantastic employer contributions up to a maximum of
20. A fantastic selection of flexible benefits to suit your individual needs
21. We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
22. All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.