Overview
Applications are invited for a Service Improvement Support Officer within the Adult and Health Services Development and Learning Team. The position is temporary until 31 March 2027, or the return of the substantive postholder. The purpose of this post is to support quality improvement programmes within the service and to ensure governance standards are met. This is an opportunity to work across all of Adult and Health Services and partners on a wide range of programmes of change and development linked to service improvement and compliance. There will be a strong focus on the preparation, support and management of the Care Quality Assurance Assessment of Adult Care with a re‑assessment likely in early 2026.
Responsibilities
Working across all Adult and Health Services you will provide information, internal communications and guidance to managers and staff on all areas connected to quality, governance, and service improvement. You will support the implementation of an annual quality schedule and service improvement programme and be able to support robust reporting mechanisms and tracking of improvement actions. You will have lead responsibility for ensuring that all relevant policies and procedures are developed and in place, working with a range of officers within the service and the wider council. You will also horizon scan and demonstrate how to develop processes and systems to improve outcomes and understand the purpose and operation of quality systems.
Contact for informal discussion
We encourage you to contact Lynsey Walker or Lesley Martin via email (contact details removed for this format) to arrange an informal discussion about the role.
What will I need?
You will be qualified to degree level or equivalent, or demonstrate substantial, relevant and recent experience.
You should have experience in:
* The development of processes and systems to improve outcomes
* Engaging and working collaboratively with colleagues, stakeholders and service users
You will demonstrate:
* Clear and effective communication skills
* Excellent interpersonal skills
* IT literacy skills
* Research methodology skills
* Excellent time management, organisational and planning skills
* Ability to work to deadlines in a pressurised environment
* Ability to work on your own initiative
Please refer to the attached person specification for the full criteria.
Interviews
Interviews are expected to be held the week beginning 3 November 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Our offer to you
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions.
Equality, Diversity, and Inclusion
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.
How to apply
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email. All correspondence relating to your application will be sent from a noreply address; kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
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