Job Title:
Front Of House
Hours:
37.5hrs per week
Location:
Based at Elland Road
Responsible to:
EA to the MD & CBO
Closing:
17th Oct 2025
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Job Overview
We are looking for a friendly, professional, and dependable
Front of House
at our Elland Road Stadium, East Stand, which houses both our onsite corporate staff offices and visiting guests. This role involves operational excellence, outstanding customer service, and attention to detail to ensure all guests are welcomed and receive a personalized, smooth, and memorable experience from arrival to departure. You will oversee general arrivals, VIP visitors, requests, and preferences, and collaborate across departments to maintain a consistently high standard of service. This role is perfect for someone who enjoys working with people and thrives behind the scenes, helping the venue run smoothly and efficiently.
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What are the responsibilities?
Lead and manage the daily operations of the front desk, including scheduling and operations.
Gain a deep understanding of the key business areas to ensure queries are seamlessly directed to the relevant person.
Oversee all incoming calls, emails, and visitor inquiries, ensuring prompt and polished responses aligned with business etiquette.
Manage bookings, appointments, reservations, or room assignments depending on the business type.
Maintain guest records, preferences, and special requirements with precision and attention to detail.
Developing key stakeholder relationships with external providers, such as local florists, postal and gifting companies.
Assist with operational tasks aligned with company events, staff meetings or celebrations, or high impact gatherings.
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Person Specification
Essential
Minimum 3 years of experience in luxury hospitality or reception, or guest services
Strong operational background, with excellent organizational and multitasking skills
Ability to remain calm under pressure and lead by example
Exceptional verbal and written communication skills
High attention to detail, presentation, and service standards
Proficient in the full Microsoft suite.
Desirable
* Previous experience in VIP guest services
* Previous experience in operations in an elite environment
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Why Should You Join Leeds United?
Whether you are on the pitch or behind the scenes here, we're united by passion, pride, and a drive to always improve. You'll be joining a supportive people team where your voice is valued and your development matters.
In return for your dedication, you'll receive a highly competitive salary package and pension scheme, along with a wide range of exciting perks and benefits.
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If you're looking to take the next step in your career and want to be part of a club that's as committed to its people as it is to performance, we would love to see your application.
Deadline:
17th October 2025