Description
Summary
Purpose: To provide administration support to a range of research projects as new digital assessment products are developed and trialled with schools and colleges.Landscape: AQA is a leading exam board and education charity. The work of our business area (Assessment Research & Evaluation) plays a major role in the development, delivery and evaluation of high quality assessment. This role specifically supports our work in the delivery of non-GQ products, which in turn supports AQA’s mission to become the UK’s pre-eminent educational assessment organisation and to grow to be ‘more than an exam board’.
Activities:
Manage the customer engagement, support and research activities for the trialling of new assessment products.
Assist with the recruitment and retention of trialling centres, ensuring the customer onboarding journey is effective and robust.
Organise and distribute appropriate research documentation such as consent forms and research surveys
Operate and administer on-screen assessment and learning systems
Work with teams across AQA and partner organisations to set up and configure digital systems to deliver trials to students and assist in the delivery of their results to schools and AQA
Make suggestions for improvement in processes and/or in quality of outcomes.
To comply with AQA policies, and other legislative requirements,
Where business needs change, to undertake responsibilities, which are of a commensurate level outside the terms of this job description.
To maintain digital skills to meet business need.
To be successful in this role, you will need to know:
Broad understanding of the educational and business context within which AQA works. Prior experience in a research administration post preferred.
Strong communication skills – both verbal and written – and the confidence to use these to manage relationships with stakeholders at all levels within AQA and customer organisations.
Confident in dealing with customers face to face and remotely.
Persuasion and engagement skills to encourage teachers to becoming research trial participants and advocates for AQA.
Awareness of project management processes and tools.
Excellent attention to detail.
Familiarity with digital communication tools such as Teams/Zoom for product demonstrations and customer meetings.
Well-developed team working and collaboration skills.
Open minded flexible and responsive to changing demands with the ability and willingness to challenge the thinking of others and to champion new ways of working.