Head Vet (Salary up to £70,000 DOE)
As a key member of a surgery's management team, this role is responsible for consistently driving exceptional customer service and clinical care whilst promoting pet wellbeing, delivering preventive services, and treating sick and injured pets.
Opportunity
This role spearheads continuous improvement of the service capability of the surgery and the upskilling of colleagues to become a centre of clinical excellence. In doing so, this role is key to driving turnover and profitability.
If you enjoy working with a close-knit team of like-minded people and thrive in a busy, fun, yet professional and friendly environment, then this could be the opportunity for you.
You will be the Head Vet of a small animal first opinion veterinary practice based in the beautiful Norfolk Broads. The practice is easily accessible with good transport links nearby, including bus and train services.
The ethos is clear: to do the best for the animals in our care and to look after the team with respect and kindness. We take pride in doing the job well.
The vet team enjoys a 4-day week (with a 1 in 3 Saturday). This constitutes up to a 40-hour week. The rota is designed to give one 4-day weekend and one 3-day weekend every 6 weeks. Part-time applications will also be considered.
Your duties and responsibilities will include but are not limited to:
* Conduct consultations, investigations, and surgical procedures, practicing outstanding first opinion medicine and surgery, with a focus on preventive and diagnostic healthcare.
* Conduct clinical audits to develop the vet team and improve surgery performance, maintaining a reflective, no-blame culture of clinical audit.
* Investigate and resolve clinical adverse incidents and customer complaints, using these as opportunities to reflect and improve processes, standards, and protocols.
* Influence and lead the team to change embedded ways of working to improve outcomes.
* Lead by example by demonstrating a caring, professional attitude to customers and patients.
* Read customer, patient, and situational cues to anticipate needs and influence customers to follow best-practice advice.
* Communicate promptly and effectively with customers regarding progress of investigations, treatment, and follow-up care.
* Ensure inpatients receive appropriate clinical care and effective handovers between colleagues and/or out-of-hours providers.
* Collaborate with the central leadership team to expand and improve services at the surgery.
* Be an ambassador and lead the team to adhere to the practice and CVS Group values.
* Maximize the clinic's commercial performance by monitoring KPIs like transaction values and diagnostic percentages, and pursue opportunities for improvement.
Ideally, you will have sound commercial acumen.
Our Standard Benefits Include
* 25 days annual leave plus Bank Holidays, with our Buy/Sell holiday scheme to purchase additional leave.
* Paid RCVS, VDS, and subscription fees.
* Generous CPD allowance, supported by internal and external development courses.
* Additional day off each year in your first 5 years at CVS.
* Cycle to work scheme and subsidized gym membership.
* Enhanced maternity, paternity, and adoption pay.
* Employee Assistance Programme.
* Hassle-free pension scheme with automatic enrollment.
* Access to First Aid for Mental Health and Wellbeing Champions.
* Colleague discounts on pet products and treatments, including free consultations and discounted online pharmacy products.
* Access to the company share-save scheme.
CVS is committed to inclusivity, supporting diversity, and building a workforce reflective of our communities and clients.
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