Senior Regulatory Expert & Customer Success Manager
FinregE Greater London, England, United Kingdom
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CEO, Simply Regulation - FinregE | EnregE
About FinregE
FinregE is an award-winning RegTech company transforming regulatory compliance through AI and automation. Our platform delivers real-time regulatory horizon scanning, digital rulebooks, automated impact assessments, and AI-powered compliance mapping — helping leading financial institutions stay compliant across global jurisdictions efficiently and intelligently.
We are trusted by top-tier banks, insurers, asset managers, and regulators — including the UK Financial Conduct Authority — and are scaling globally with our cutting-edge solutions that make financial regulation easy.
Role Overview
FinregE is seeking a Senior Regulatory Expert & Customer Success Manager to join our growing team of regulatory and technology professionals. This is a pivotal, client-facing role combining regulatory subject matter expertise with strategic client engagement and product enablement.
You will act as the primary regulatory and compliance SME for our clients and internal teams — guiding institutions through their transformation from manual compliance processes to AI-enabled digital solutions on the FinregE platform. You will also play a critical role in shaping the future of our product roadmap through your insights and client interactions.
Key Responsibilities
Client Engagement & Solution Enablement
* Support client engagements and demos from initial discussions through to full implementation.
* Act as the regulatory subject matter expert in client presentations, workshops, and platform demonstrations.
* Lead onboarding sessions to educate clients on how to translate their manual processes into FinregE’s automated compliance workflows.
* Provide ongoing client support and advisory on both regulatory queries and FinregE platform functionality.
* Develop and deliver tailored training sessions, FAQs, and video guides for client and vendor education.
Regulatory Expertise & Advisory
* Serve as FinregE’s internal and external authority on global financial regulations and compliance frameworks.
* Advise clients on interpreting regulatory changes, horizon scanning content, and impact assessments.
* Lead discussions with clients on governance, risk, and compliance (GRC) mapping, obligations management, and regulatory change processes.
* Stay current on global regulatory developments to ensure FinregE’s platform remains aligned with emerging trends.
Product Innovation & Roadmap Contribution
* Act as the bridge between clients and FinregE’s product and AI engineering teams.
* Contribute regulatory insights and client feedback to inform product design, roadmap, and strategic direction.
* Define and validate AI-driven functionalities, such as automated regulatory interpretations, impact assessments, and obligations mapping.
* Collaborate with the data and technology teams to refine AI models and content workflows.
Content & Collateral Development
* Prepare high-quality slide decks and written materials for client pitches, demos, and solution showcases.
* Support the development of internal knowledge bases, regulatory content repositories, and best-practice playbooks.
* Assist in building FinregE’s thought leadership by contributing to white papers, webinars, and training materials.
Required Experience & Qualifications
* 10+ years’ experience in financial regulation, compliance, or regulatory consulting — ideally within a Big 4, consultancy, or financial institution.
* Deep understanding of global regulatory frameworks (e.g., FCA, PRA, ESMA, EBA, SEC, MAS, APRA) and their intersection with compliance operations.
* Proven experience managing multiple client projects concurrently, with excellent stakeholder management and presentation skills.
* Strong interest and aptitude in AI, technology, and data-driven compliance solutions.
* Ability to translate complex regulatory content into actionable operational insights and product features.
* Exceptional written and verbal communication skills, with experience preparing executive-level materials.
* Demonstrated experience contributing to product innovation or technology enablement projects is a strong plus.
Desirable Attributes
* Passion for AI-driven transformation in compliance and regulatory management.
* Experience working in or with RegTech, GRC systems, or SaaS environments.
* Entrepreneurial mindset with ability to operate in a fast-paced, scaling organisation.
* Analytical thinker with a solutions-oriented approach.
* A collaborative team player who enjoys blending regulatory depth with technology enablement.
Why Join FinregE
* Be part of one of the UK’s most innovative RegTech companies, recognised for its AI-driven regulatory solutions.
* Work directly with Tier 1 global institutions and regulators.
* Shape the future of AI-enabled compliance platforms.
* Opportunity to influence product direction and thought leadership.
* Competitive compensation, performance-based incentives, and professional growth opportunities.
Seniority level
Mid-Senior level
Employment type
Full-time
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