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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:
* Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions, giving advice on our products, recommending items, or offering a basket — the little things make a difference.
* Get to know our in-store offers and schemes and promote them — the more info we give our customers, the better.
* Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
* Work with team members to provide a great shopping experience and keep the store clean and presentable.
* You will receive award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
* Full training is provided; we are looking for people who:
* Excel in a fast-paced, varied environment
* Communicate and listen effectively
* Enjoy working as part of a team and promoting collaboration
* Understand that the little things make a big difference in customer interactions
* Want to be a proud brand ambassador for Boots and help customers find the best products for them
It would be great if you also have
These are desirable but not essential skills or experience. We welcome applications from candidates who don’t match these criteria:
* Experience in customer care and delivering excellent service (not essential).
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We offer additional benefits to suit your needs. Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace for all. We aim to make a difference with you.
What's next?
If successful, you will be invited to an in-store interview within 14 days.
For full-time roles, we are open to part-time and job share options during the application process. We also provide reasonable adjustments during the application and interview stages to support you.
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