Job Description
* Location: Hatfield
* Job Type: Full-time, Office Based
* Working Hours: Monday to Friday, 35 hours per week
Role Purpose:
My client is looking for a Change of Tenancy Administrator who will provide essential support to the debt collection operations team by managing tenancy-related contractual documentation and ensuring accurate record-keeping. This role involves handling change of tenancy contracts, verifying documentation, obtaining signatures, and maintaining compliance through proper filing and CRM updates.
Supporting the Change of Tenancy department, you will also investigate, assess, approve, or reject requests based on requirements met, this will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
Key Responsibilities:
* Contract Management:
o Process change of tenancy agreements and related contractual paperwork.
o Review documents for accuracy, completeness, and compliance with company policies.
o Ensure all required signatures are obtained and validated.
* Document Control:
o Upload and maintain accurate records in the CRM system and digital filing platforms.
o Track and monitor contract status to ensure timely completion.
o Maintain confidentiality and data protection standards at all times.
* Administrative Support:
o Liaise with internal teams and external stakeholders to resolve documentation queries.
o Prepare reports and summaries related to contract processing.
o Assist with audits and compliance checks as required.
Skills & Competencies:
* Strong attention to detail and accuracy in document handling.
* Education – Grade A-C in Math & English or Equivalent.
* Excellent organisational and time management skills.
* Proficient in CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
* Ability to work independently and as part of a team in a fast-paced environment.
* Good communication skills for liaising with clients and internal teams.