Job Description
️ Location: Bristol (Yate)
Hybrid, office 2 days per week
Full time & permanent
Competitive salary
As a Client Relationship Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
We have found that previous successful Client Relationship Managers have often come from roles such as Junior Project Management, Business Analyst, or Operations. If you have experience in these areas and are passionate about building strong client relationships, we encourage you to apply.
What will the role involve?:
* Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
* Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
* Acknowledging customers promptly and treating them in a courteous manner
* Maintaining a working knowledge of each client, as well as their business and system configuration.
* Producing documentation after client meetings, summarising any additional actions required, including follow-up calls.
* Communicate and represent client goals, requirements, and interests internally with delivery teams.
* Work closely with account managers to help drive the strategic success of clients.
* Maintain control systems to ensure accurate representation of client health.
* Manage each customer’s backlog, accurately set expectations and deliver to timelines.
* Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
* Travel as required to attend onsite client meetings.
Qualifications
What are we looking for?
* Excellent interpersonal skills, able to communicate with a wide range of people.
* Prince2 qualifications are advantageous.
* Strong customer service ethic.
* Work well in a team setting.
* Reliable and ethical, respecting customers’ confidentiality.
* Strong decision-making skills and the ability to take the lead.
* Good comprehension of project management methodologies.
* Ability to manage risk.
* Proactive, highly self-motivated, and organised.
* High-level understanding of software development.
* Flexibility as there may be travel involved.
* Comfortable approaching people.
* Good numeracy skills.
* Ability to understand complex technical concepts and explain these in simple terms.
* Understanding of the end-to-end software delivery lifecycle, from development through deployment and support.
* Previous recent demonstrable experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.
Additional Information
What are we offering?
At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:
* Competitive salary: Competitive
* Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
* Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
* Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.